I recently purchased roof racks and cradles and had them installed on my vehicle at Roof Rack Store Australia. The team were incredibly quick and efficient, with super communication. Gordon was friendly and showed me how to use the racks to their potential, which is very rare. These guys came as a recommendation from a friend & fellow paddler and their customer service was that exceptional, I have already passed their details on to other fellow adventurers! Thank you so much!
Lauren Tischendorf1 May 2024
I recently visited Roofrackstore to ask for advice on adding a roof box to my multivan. Leigh was really helpful and friendly. He got out of his way to find the best solution. I would definitely recommend them to anyone I know.
sullivan chedanne30 Apr 2024
They had the parts I needed for the Thule bike rack when others didn't. The online ordering was easy and delivery on Monday after ordering on the previous Friday. Amazing. Very Happy with this purchase. I wish they were in Adelaide to buy larger items from....
David Coates22 Apr 2024
I was trying to get a fitting kit from many different other vendors and none of them were able to deliver in a reasonable timeframe, except for this guys. The only problem is that they never replied to my phone calls even though I called them like 6 times during business hours.
TD19 Mar 2024
Amazing service, needed a rack fast but I couldn't get to the store in opening hours, Justin did everything to help out and gave options for pickup to get me sorted. Was a massive help and great service. Thanks!
Sam Ennals4 Mar 2024
Ordered some roof racks for my mate online and booked an installation. I had some existing bike racks that they helped key the new keys to. Really appreciated their friendliness, professionalism, and great work. I had also used them several years ago for my own roof racks which is why I decided to go with them again and they did not disappoint. I highly recommend them!! Thanks Gordon and Lee and the rest of your staff!
Andrew T1 Mar 2024
Justin made the entire process so quick and easy! Their recommendation was spot on, and my roof rack was nicely installed within 24 hours after making the online purchase. I highly recommend their business.
Allan Ang19 Feb 2024
Ordered pro rack roof racks midday Thursday. They arrived on my doorstep first thing Friday morning. Selecting the right rack for my vehicle was very easy on the website. I followed up with a call to the store to make sure my order had gone through. The guy on the phone was very helpful and friendly. Cheers.
Liam Devoy5 Feb 2024
Support is excellent. Fair price. Ordered a Thule Proride 598 online, a forth bike rack for my use. So needed lock to match the key. Support on getting that done was seamless.
Sudantha Athauda29 Jan 2024
I ordered a Yakima Easytrip 500L online and called ahead of time to check if I would be able to pick it up on the weekend. The man on the phone was very pleasant to speak to and when I picked up the roof box, I had a change of mind with the colour and again the person there was very friendly and helpful with accommodating that. He helped me put it on my roof to take home and in that time a few other customers had turned up and he made sure to greet each one and let them know he would be able to help them soon. Very good customer service from this place, highly recommend.
Johnson Dang21 Jan 2024
Ordered Yakima Universal Track Bolt Kit the night before last and they just arrived in the mail, a day and a half later. This close to Christmas represents extraordinary customer service. Thanks heaps folks.
Ken Schack-Evans20 Dec 2023
Have bought a couple different Yakima branded cross bars from here for my cars. Great quality. Always competitively priced with very quick delivery down to Melbourne.
D R31 Oct 2023
Excellent service, great product range. AJ was working alone on a long weekend and saved me before going away! I called , no answer, assumed they were closed, I received a call back within 30mins, had new roof racks within a few hours. 5 star old school customer service!!!
Jess17 Oct 2023
I emailed an enquiry online about Roof Racks and 3 x Yakima bike carriers. Justin got back to me straight away and helped me select the right product for my vehicle. Ordered with no fuss and gear arrived into Melbourne a few days later. Thank you Justin.
Tim Buhagiar16 Oct 2023
10/10 service - could not recommend enough! We’re so chuffed Gordon served us today, from picking up the phone to fitting our roof rack, his friendly and experienced customer service was incredibly helpful! He not only got the job done he was also massively efficient as we had very limited time! Because of him we are now able to start our travelling adventure :)
Amy Keyte13 Sep 2023
