Ordered a key replacement two months and there was a shipping delay which is not there fault. Called up twice before and the staff were friendly. The reason for losing two stars is because: 1. They said they'd call me when it would come the last time I called them. They did not until two weeks later of the order arriving. They did send an email but that was in junk. And honestly, after waiting two months, with no updates except when I called, a courtesy call would be greatly appreciated even after a week - not two. 2. When bought online, they said it was available. They've change it now since though. After waiting one month I called and they offered a refund.
Michael N26 Mar 2021
Best service ever. Got in contact with AJ and he had my roof rack needs sorted quick smart. After going to a local store and receiving poor service I could not be happier with these guys. Promptly answered my email and I had roof racks on my car. Recommended 1000% even if your not local they will ship for free on most items. Thank you again I will recommend you to everyone.
Doug Munroe24 Mar 2021
Delightfully easy transaction and speedy service - my Yakima OnRamp 2 was despatched the very next business morning after purchase and arrived interstate 2 days later. Easy purchase experience, product exactly as described and super efficient delivery. Thank you!
Jürgen Strauss24 Mar 2021
Very helpful staff and a great range. I was purchasing online but Justin, on the phone, was very helpful and tried to save me some money. The racks were sent on the same day with tracking.
Andrew Glover22 Feb 2021
Mind-blowing range of product on offer and most items are actually in stock for immediate pickup or quick delivery. The customer service is sublime and, as a first time towbar owner, I really valued the plain English advice. Highly recommended if you're in the market for their wares.
Derek Jenkins5 Jan 2021
These guys are Amazing! Nothing is trouble for them! I bought a Thule Bike Rack that just didn’t work for me and they offered a refund, or replacement or anything they can help with. None of this you haven’t got package etc etc that you sometimes get. I ended up buying a more expensive bike rack, happily!!! These guys know their stuff and are genuine and great people to buy from. Highly recommend them anytime A+++++++ I wish most stores would have their customer service practices!
E “HuxnWiz” Oz2 Jan 2021
Great service. The guys at Roof Rack Store were very helpful recently when I needed some over-the-phone assistance in installing the racks on my car. I'd highly recommend them to anyone looking for rook racks etc.
therealtazd2 Jan 2021
Best place to buy roof racks and other accessories from this shop. Over the years I have bought roof racks, bike racks and roof boxes with no issues. Their price is reasonable and the staff are well versed and friendly.
Sibawayh al-Farsi22 Dec 2020
Rang up to find a roof rack and Lee was extremely helpful over the phone but we decided to take the car out to make sure we got the right luggage box. My husband was blown away by the help he received from Julian and how quickly the box was attached to the car. Can't recommend the Roof Rack Store Matraville highly enough.
Megan Power16 Dec 2020
The customer service at the Roof Rack Store has always been amazing. They were very helpful with the installation of our roof racks as well as our bike trailer. We travel to visit these guys as they go beyond to make things happen. We recently upgraded our bike trailer from 3 to 4 bikes with very short notice, everywhere else was out of stock and these guys fitted it perfectly on my car the days after I purchased it over the phone. Can't recommend them high enough, we have tried more local suppliers to us but always end up going back to Roof Rack Store in Matraville.
Suzie Lewis8 Dec 2020
The bike rack we wanted was out of stock online everywhere else but Roof Rack Store has 10+ of it in stock at a competitive price. It seemed a bit unusual so we made a call to them to confirm the availability. The customer service team over the phone was very friendly and helpful. Ordered the bike rack through their website on Monday afternoon and received a notification 10 minutes later that the parcel had been shipped. We then received the bike rack on Wednesday morning in Melbourne. Fantastic services - wish more businesses are like them!
Vicky Lin19 Nov 2020
I don't know how they did it, but every single order arrived in 2 days flat! Super fast confirmation and delivery. They have an extensive range, lots of information and stock the best brands.
Kristyn Jackson11 Nov 2020
Very simple and positive experience. Team is very helpful and friendly. Came recomended to me by one of their suppliers. Justin spent some time on the phone with me helping make sure I was looking at the right product for what I needed and then arranged installation straight away.
Christopher Normoyle6 Nov 2020
Have purchased a few roof rack goods here over the past couple of months and no complaints! Good service, good quality products, local warehouse, fast shipping and even price matched an item.
Pras Sayakhot7 Oct 2020
Fantastic! Jules, the guy who served me was a champion. Fitted the racks for me right away which was great. Whatever they're paying this guy it isn't enough. What a guy!!
Daniel Powell2 Oct 2020
Amazing customer service from Julian today. Can’t thank you enough for helping us pick out a suitable roof rack and box for our car. Your genuine desire to help your customers find the best solution is clearly evident. Thanks again!
Trish Sorn30 Sep 2020
Rang a few places but these guys are by far the best....in the know and happy to help. Highly recommend
Chatgirl14 Sep 2020
Super fast delivery. We received our orders in a matter of no time. Shipping to melbourne during Covid everything is getting delays except for our two orders from roof rack store. We received them within two days. Well done roof rack store
Mitch Longe8 Sep 2020
Excellent service, item delivered quickly after ordering on line
Simon Brisbane30 Aug 2020
Excellent service - extremely helpful - payment made yesterday - delivery received today. Fathers Day sorted YES. THANK YOU SO MUCH FOR YOUR PROMPT DELIVERY AND HELP.
Jo O'Shea28 Aug 2020
Ordered online around midday, were delivered next day 11am. Excellent
James Thompson26 Aug 2020
Competitive price and quick on site fitment (at a reasonable labour cost). Very pleased with the service. Would def come back again for any other accessories. Thanks
Kay Pan30 Jul 2020
Great Shopping Experience. Extremely quick delivery (Next day) even though i am not located in Sydney (Newcastle). Have bought from this company 3 times now and have not been disapointed.
lachlan adams27 Jul 2020
Fantastic website allowing quick selection of the parts I needed to upgrade my 11 year old Thule roof rack to fit my new car (thanks Thule for the backward compatibility of parts). Free delivery of the parts in three business days rounded out a great experience. Highly recommended.
Nicholas Holt21 Jul 2020
I did lots of research on the web and roof rack store had hands down the best website to help you choose the right product. Easy access to specs, pictures, videos and reviews, there is no reason to shop anywhere else. I come from melbourne which is fine because delivery is free. I could find the same easy self service from local stores. Thanks roof rack store!
sharyn doherty19 Jul 2020
Went out of their way to sort a solution to a tricky situation re fixing an awning to my roof racks. Persevered and got the job done and on a busy morning as well. Fantastic service. Highly recommended.
Pip O'Brien2 Jul 2020
I bought online from Roof Rack Store and could not rate their customer service more highly. Their site was absolutely clear of out of stock items but allowed the option of getting the item on back order and at the sale price to those. It meant I didn't miss out on a great price. They kept me up to date from the moment of order with the status of my backorder, let me know of unforeseen delays (bad whether causing shipping delays) and were really friendly to deal with. Bonus, they had unbeatable prices! Would definitely recommend.
GA Howard21 Jun 2020
I've previously bought in person from RoofRackStore at the Matraville shop, and was quite confident I would get good service on-line. Straightforward process, no issues. Keep up the good customer service!
Ian Deck15 Jun 2020
5 star service! The boys did a great job on selection and installation of my roof Racks. Thank you.
Shariff Shockair14 Dec 2018
I ordered a Thule VeloSpace XT 3 Bike Carrier 939AU from Roof Rack Store online. They contacted me straight away to advise there was a delay with delivery and offered me a number of different options. I chose to wait for the rack, and they were in constant communication throughout the process, with regular updates. They were very focused on making sure my requirements were met, offering me alternatives throughout the whole process if I needed a rack sooner than they could get it back in stock. I cannot fault their attention to customer detail (especially for an online order) and level of customer service. Everything went to plan and the rack was shipped and arrived immediately (once back in stock). I took it on its maiden 1,000km voyage and it lived up to the reputation that Thule has - the bikes didn't move an inch and it was a very smooth ride. The engineering/design is great and this particular model is worth the extra for the options of taking DH or eBikes as well as other bikes (we had 1x 27.5inch and 1x 29er). It is a 3-bike rack, and while I only took 2 bikes this trip, there was sufficient room for a 3rd in the middle. Being able to access the boot of the car with the bikes on the rack was very convenient and loading/unloading was also straight forward. I was approached by a stranger at the DH race who spotted the rack (in use) and was very impressed as it was better than their trailer setup - it wouldn't surprise me if they get one shortly! I could not be happier with the product and the customer service from Leigh and the team at Roof Rack Store, and their prices are very competitive! Thanks again - one very happy customer! :)
Anita Smith2 Oct 2018
