Excellent service, great product range. AJ was working alone on a long weekend and saved me before going away! I called , no answer, assumed they were closed, I received a call back within 30mins, had new roof racks within a few hours. 5 star old school customer service!!!

Jess

17 Oct 2023

I emailed an enquiry online about Roof Racks and 3 x Yakima bike carriers. Justin got back to me straight away and helped me select the right product for my vehicle. Ordered with no fuss and gear arrived into Melbourne a few days later. Thank you Justin.

Tim Buhagiar

16 Oct 2023

10/10 service - could not recommend enough! We’re so chuffed Gordon served us today, from picking up the phone to fitting our roof rack, his friendly and experienced customer service was incredibly helpful! He not only got the job done he was also massively efficient as we had very limited time! Because of him we are now able to start our travelling adventure :)

Amy Keyte

13 Sep 2023

My girlfriend and i were about to leave Sydney for our next trip and suddenly the King’s awning connected to our roof rail broke down. We have already had troubles with the other awning but we trust King’s employees that said that we could mount them on our car’s roof rails. They were wrong and the incompetence of them almost cost us an accident. In the unlucky time we were lucky to find these amazing people. Not only they saved our trip installing some roof racks on our car (perfect for our awning) but also they made us save lots of money finding second hand roof racks in perfect conditions. We haven’t had any problems for all these months. It’s very difficult to find so honest people nowadays. Super recommended, thanks again.

Chiara Fiocco

4 Sep 2023

I ordered two roof rails online, but selected in store installation, as I wasn’t confident the rails were even compatible with by roof cross bars. When I arrived, the rails had been set aside for me, and in no time Lee and his colleague got to work installing the rails, and the job was complete in just over 30 minutes. A great experience all round! Thank you guys!

Martin Krsek

26 Aug 2023

I have old Thule that wasn't opening. Lads straight away said I had wrong key. And $14 later works like new. I was expecting either new locks or new case so I'm very happy.

Mal J

15 Aug 2023

Great experience. I submitted a web query asking if they could key alike some Thule bike racks and they got back to me almost immediately with a "Yes and it is free of charge". Two Thule bike racks got delivered the day after I ordered. Great service and the best price around as well. Great job Justin and team.

Tim Jones

10 Aug 2023

After much research, Roof Rack Store had the cheapest racks in Australia! Purchased my Rhino rack and the guys even gave me a hand to lift onto my rails so I could fit it. Excellent, friendly, helpful, good old fashion service. Highly recommend. Thanks. ????????

Jason

7 Aug 2023

I had bars installed on the roof of my care to support a POD. The service at Roofrackstore at Matraville was next level excellent. Super friendly, speedy and efficient. Thanks Justin and John.

Elizabeth Burns

19 Jul 2023

Good customer service, had what I needed at a good price and very happy with the install. Thanks team.

L K

7 Jul 2023

Came in needing a replacement bolt to refit my roof rack after ripping the whole unit off driving into an underground car park. Was greeted by the fella that owns the shop. He searched out the specific part for me which wasnt in stock. We then tried a few different alternative bolt and washer combos to get it sorted. Lent me the tools to fit it myself as didnt have the specific bit needed. All in all top service, saved me an absolute headache trying to find a replacement part for an older model, amd all of the above was free. Offered to pay as I dont like taking someones time for nothing but we settled for this review. If you need a roof rack, parts or service, this is the shop for you - no dodgy business or pushy upselling BS, genuine service. Thanks mate.

William Downes

3 Jul 2023

Great customer service, knowledge and range of products. In an age where service is almost non-existent, the Roof Rack Store is a beacon... John has always been happy to answer any queries and help with product selection. Pricing is more than competitive.

Mark Nolan

18 Jun 2023

Great customer service even as an online customer. They called up to confirm order, and when a part went missing during shipping they did not hesitate to express ship replacements. I would gladly recommend they guys to anyone wanting roof rack products, and will be returning for rack accessories.

jake kluth

7 Jun 2023

soooo LOVELY! the guys made the best job there! very helpful and giving truely and honest advice’s! i’m very grateful that i choose to drive to this “roof rack store” ! thanks mates!

Sharleen Ruben

31 Jan 2023