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Extreme testing At the Thule Quality Test Centre, products must endure extreme testing before they can bear the Thule logo. That means testing everything from extreme heat and cold, water resistance, drop tests and wind tunnels to tensile, shock and crash tests. Watch the video below to see how Thule roof racks can prevent damage to your valuable bicycle in the event of a car accident. | ||
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I was trying to get a fitting kit from many different other vendors and none of them were able to deliver in a reasonable timeframe, except for this guys. The only problem is that they never replied to my phone calls even though I called them like 6 times during business hours.
TD19 Mar 2024
Amazing service, needed a rack fast but I couldn't get to the store in opening hours, Justin did everything to help out and gave options for pickup to get me sorted. Was a massive help and great service. Thanks!
Sam Ennals4 Mar 2024
Ordered some roof racks for my mate online and booked an installation. I had some existing bike racks that they helped key the new keys to. Really appreciated their friendliness, professionalism, and great work. I had also used them several years ago for my own roof racks which is why I decided to go with them again and they did not disappoint. I highly recommend them!! Thanks Gordon and Lee and the rest of your staff!
Andrew T1 Mar 2024
Justin made the entire process so quick and easy! Their recommendation was spot on, and my roof rack was nicely installed within 24 hours after making the online purchase. I highly recommend their business.
Allan Ang19 Feb 2024
Ordered pro rack roof racks midday Thursday. They arrived on my doorstep first thing Friday morning. Selecting the right rack for my vehicle was very easy on the website. I followed up with a call to the store to make sure my order had gone through. The guy on the phone was very helpful and friendly. Cheers.
Liam Devoy5 Feb 2024
Support is excellent. Fair price. Ordered a Thule Proride 598 online, a forth bike rack for my use. So needed lock to match the key. Support on getting that done was seamless.
Sudantha Athauda29 Jan 2024
I ordered a Yakima Easytrip 500L online and called ahead of time to check if I would be able to pick it up on the weekend. The man on the phone was very pleasant to speak to and when I picked up the roof box, I had a change of mind with the colour and again the person there was very friendly and helpful with accommodating that. He helped me put it on my roof to take home and in that time a few other customers had turned up and he made sure to greet each one and let them know he would be able to help them soon. Very good customer service from this place, highly recommend.
Johnson Dang21 Jan 2024
Ordered Yakima Universal Track Bolt Kit the night before last and they just arrived in the mail, a day and a half later. This close to Christmas represents extraordinary customer service. Thanks heaps folks.
Ken Schack-Evans20 Dec 2023
Have bought a couple different Yakima branded cross bars from here for my cars. Great quality. Always competitively priced with very quick delivery down to Melbourne.
D R31 Oct 2023
Excellent service, great product range. AJ was working alone on a long weekend and saved me before going away! I called , no answer, assumed they were closed, I received a call back within 30mins, had new roof racks within a few hours. 5 star old school customer service!!!
Jess17 Oct 2023
I emailed an enquiry online about Roof Racks and 3 x Yakima bike carriers. Justin got back to me straight away and helped me select the right product for my vehicle. Ordered with no fuss and gear arrived into Melbourne a few days later. Thank you Justin.
Tim Buhagiar16 Oct 2023
10/10 service - could not recommend enough! We’re so chuffed Gordon served us today, from picking up the phone to fitting our roof rack, his friendly and experienced customer service was incredibly helpful! He not only got the job done he was also massively efficient as we had very limited time! Because of him we are now able to start our travelling adventure :)
Amy Keyte13 Sep 2023
My girlfriend and i were about to leave Sydney for our next trip and suddenly the King’s awning connected to our roof rail broke down. We have already had troubles with the other awning but we trust King’s employees that said that we could mount them on our car’s roof rails. They were wrong and the incompetence of them almost cost us an accident. In the unlucky time we were lucky to find these amazing people. Not only they saved our trip installing some roof racks on our car (perfect for our awning) but also they made us save lots of money finding second hand roof racks in perfect conditions. We haven’t had any problems for all these months. It’s very difficult to find so honest people nowadays. Super recommended, thanks again.
Chiara Fiocco4 Sep 2023
I ordered two roof rails online, but selected in store installation, as I wasn’t confident the rails were even compatible with by roof cross bars. When I arrived, the rails had been set aside for me, and in no time Lee and his colleague got to work installing the rails, and the job was complete in just over 30 minutes. A great experience all round! Thank you guys!
Martin Krsek26 Aug 2023
I have old Thule that wasn't opening. Lads straight away said I had wrong key. And $14 later works like new. I was expecting either new locks or new case so I'm very happy.
Mal J15 Aug 2023
