Leigh by Peter (06 Mar 2013)
Leigh Just to let you know courier delivered items this morning. Thanks for excellent service and help - much appreciated. Now just need to install and go kayaking with our new vehicle. Cheers and thanks. Peter
Thanks by Owen (14 Feb 2013)
Thanks Very good service as usual Owen
Thanks! by Chris (08 Feb 2013)
Hi, I just wanted to say thank you for my Euroclassic 928 I ordered yesterday afternoon. It arrived this morning in Brisbane! I was gobsmakked that it arrived so quickly. Thanks, I can't wait to get it put together and working. Cheers Chris
Thank You! by Sandi Smith (29 Jan 2013)
Hi, I wanted to say thank you and acknowledge the great service I received from your store this week. My husband had left me the job to organise roof racks and a roof box for our trip this weekend. With little knowledge on these items I visited my local roof rack store and made enquiries. I was given some advice but left the store a bit confused and unsure as the range of Thule boxes was so large. When I asked about price of a few boxes they told me I could look it all up online! The next day I rang your store to ask a few questions with the intention of narrowing my choices. The phone service was friendly, helpful and very thorough. Since my local store is 2 minutes up the road and your store was a minimum 30 minute drive I thought I'd buy local. Without going on too much I thought their service was very average and decided to take my business elsewhere. So with four kids loaded in the car we drove out to your store this morning and were greeted with the same friendly and helpful advice I received on the phone. We are really happy with the recommendations of box size, colour and placement your staff gave us. Thank you for providing 'real' customer service. I was more than happy to travel to give you my business and will happily recommend you to our family and friends. Keep up the great service. Kind regards, Sandi Smith
Much Appreciated by Tim (29 Jan 2013)
Hi, Just wanted to let you know that I've received the package at 8pm last night! Thanks very much for such a quick turnaround, much appreciated! Tim.
Mr by David Paton (14 Jan 2013)
WOW...I placed my order Monday morning with fear I wouldnt get it before packing up the bikes for the TDU in Adelaide. I had no fears when Wednesday morning the rack arrived in country Victoria.I order alot online and have come to the conclusion that delivery time is all about dispatch, something a lot of Australian companies are very slow at. Well done you have now got a customer for life.
Thank You! by Scott Middleton (29 Dec 2012)
"Gotta say a big "thank you" to Lee and his team. What an unbelievable customer service experience.....you guys are the best, and I will be telling everyone about it !"
Hi There! by Judy (17 Dec 2012)
Hi there Just want to say thank you for your great service. The roof racks etc arrived at my parents house on Friday. Even before I had a chance to call them and let them know they were on the way. The courier chap had to convince them the parcel was for their address! Once again many thanks. Judy Appleton.
Hi Folks by Steve (14 Dec 2012)
Hi folks No enquiry; I just want to compliment you on the efficiency with which my order for a pro-ride system was processed and delivered. (also the great price!!) Cheers Steve.
Thanks! by Nick Allen (22 Nov 2012)
I have received my bike rack this afternoon and I am over the moon with it. Thank you for your speedy delivery too, I ordered it on Saturday and was surprised to see it arrive so quickly! Thank you once again, Nick Allen
Thanks by A Boote (30 Oct 2012)
great service and communication - thanks
Wow! Wow! Wow! by Barbara Elkins (26 Oct 2012)
WOW! WOW! WOW! What wonderful service. I got my Thule bike carrier in less than 24 hours, now I can take my bike with me this weekend.Thanks so much for your spectacular service.
Thanks by John Mottershead (25 Oct 2012)
I recently ordered 2 separate items a water slide for my kayak and a bike holder for my car, the delivery service and speed was the best that I have encountered in over 12 years of buying on line-well done to those responsible.
Mr by Suren Deonarain (03 Oct 2012)
Thanks to Rob and his team for the awesome service. I ordered the 897XT Hullavator yesterday at 2pm and it was delivered to my door in Canberra the next day free of charge at midday. How great is that, best online service ever. Well I love the product. The Hullavator one person loads a Kayak effortlessly. Being a paramedic I am always picking up heavy patient and thus I have a weak back. I love Kayaking but could not load my two person Kayak alone but with the Hullavator I can do so and do the sport I love and still protect my back. Thank You again and keep up the good service! I would recommend Thule Store Botany to my friends and family. ,
Quick, Easy And Cheap by Stuart (05 Sep 2012)
I ordered my bike racks on Sunday evening and received them the next day, delivered to my door. Thanks for the super quick and easy service, at the lowest price too. If you are looking for Thule racks, I recommend ThuleStoreBotany. Top work.
Mr by Oliver Radic (03 Sep 2012)
Easiest and fastest turnaround ever experienced not to mention quality products. Most impressed. Thanks.
Mr by Lachy O'brien (01 Sep 2012)
Thanks Paul for such awesome service! Purchased snow chains on Wednesday, hoping I'd receive them before the week end (here, an hour out of Melbourne CBD), and there they were, sitting at my front door on Friday afternoon!
Thanks! by Scott (30 Aug 2012)
Thanks for the great service and fast delivery. Received my product in under 1 day to Qld. Cheers Scott
Goods Received by Ron Warner (23 Aug 2012)
Goods received. The only way you could improve the service is to supply them FOC. Regards Ron Warner
Pleasure by Ron Warner (24 Jul 2012)
Goods received in good condition. Pleasure doing business with you. Regards Ron Warner
Euroride 943 by Anthony (17 Jul 2012)
Competitive price and prompt service. Placed order at 10:30am Monday and carrier was delivered to me in Brisbane by 11:30am next day. Will certainly use again if in the market for more Thule products. Many thanks.
*huge* Thanks by Sam Highley (25 Jun 2012)
Hey guys, Just wanted to say a *huge* thanks for the prompt service in getting the Thule GoPacks out to me so quickly! We're heading off on our first family holiday this week with our two young children, and it's been stressful getting everything organised. Receiving our GoPacks at 8am this morning was a welcome relief. We're still waiting on some stuff that we need for our holiday, which we ordered from another Australian retailer over two weeks ago! Thanks again. Sam Highley
Mr by Andrew Christensen (08 Jun 2012)
Quick note to say a big thankyou to Rob and Leigh. Called with specific questions and requirements, and recieved a great amount of help and assistance with product advice, fitting, pricing and shipping. All without setting foot in the store. The staff are a wealth of knowledge and a great help. Sale and shipment was very fast, and the products are exactly as required. Great job guys, and thank you!
Thank You by Daniel (03 May 2012)
HI, Received the order on Wednesday morning, terrific service thank you very much. Best regards, Daniel
Compliment by Damon Perry (19 Apr 2012)
Hello, Just wanted to pass on a compliment to the staff at your store. I've ordered two items in the past month and have been impressed by the communication and efficiency with my orders. Hope to do business again. Thanks