A Note Of Thanks And Feedback by Mark And Kath (11 Aug 2015)
Having placed an order #10281 on Saturday for 2 x Thule Round Trip Pro (BA 100501), our purchase was received promptly in Canberra this afternoon. This is a purchase we had previously sought to make through a large, online cycle store, waiting weeks for the item to be stocked, only to receive excuses about lack of inventory, no commitment to fulfilling the order, and desultory customer service. Since the prompt delivery of this item will help expedite our travel plans next week, we thank you for your decision to stock this item in quantity, and for your prompt fulfillment and efficient customer service.
Unbelievable by Mr Darren Buckingham (29 Jul 2015)
That is ridiculous! I ordered my Thule Ski Carrier at 9am this morning. It's now 4pm, same day, and it just arrived. I expected 2-3 days as normal with an online purchase within the same city (40kms). But same day? I am blown away. This is my second purchase from RoofRackStore, and I would not go anywhere else.
1st Class Service by Hans Stichter (26 Jun 2015)
I can only support the many positive comments already posted for the service provided by the guys at Roof Rack Store. You service would have to rank up there with the very best...many thanks.
Excellent Service As Always by Chris (19 Jun 2015)
Arrived this morning - all perfect. Thanks so much for finding this part - excellent service as always.
Amazing Customer Service Experience by Dane Pleffer (17 Jun 2015)
My order arrived today and I just wanted to say a huge thank you for the amazing customer service experience! Not only did I get the best advice in a timely manner, but the item arrived the next day! Leigh answered a lot of questions in great detail, so thank you! Thanks again guys. Definitely will be buying some more roof rack goodies from you in the future.
Fantastic- Ordered! by David (27 May 2015)
You guys are legends, firstly for having the spare parts and secondly for a quick response!
Super Happy With Your Service by Linus (20 May 2015)
I just wanted to say that I am super happy with your service. In the package I found an adaptor for the light socket. This truly exceeded my expectation. Thanks a lot!
Thanks by Jon (14 May 2015)
Thanks Leigh. Appreciate the great service.
Thanks by Barry (13 May 2015)
Leigh, if I need to buy any future Thule products I will have no hesitation to purchase through your shop. Very happy with the professional prompt information that had to be required!
Awesome Service - Same Day Delivery by Andrew Blair (30 Apr 2015)
I don't normally leave reviews but the service I received from was awesome. Get this _ I placed an online order @ 9.00am - phoned Paul @ 9.20 to get an idea of when I could expect delivery and he had it delivered to my doorstep on the other side of Sydney the SAME DAY!!! To cap it all off this was the best price in Sydney. Thanks AB
Thanks by Stephen (24 Apr 2015)
Thanks guys, I've received the thule wingbars on Monday and they're on my Rav4 with my bike racks. Love them. Thanks for the great service.
Great All Round by Roshan Perera (16 Mar 2015)
I ordered a Thule kayak carrier last week and was delivered to my work in one day and free shipping. Great product and could not ask for more. Thanks !!
Re: Free Shipping by Bryon (06 Mar 2015)
Thanks for your prompt and efficient service. I ordered my roof racks mid-morning Monday and they were delivered the following morning. I was also impressed by the way you kept me updated via email, on the progress of my order. Much appreciated.
Great First Experience by Trent Brown (19 Feb 2015)
First time I've ordered with this company and man was I impressed. Ordered two Thule Macbook sleeves, were both processed and sent within 24 hours. Arrived at Queensland in perfect condition the day after. Brilliant service and an extremely easy process. Will definitely be recommending the company to others.
Big Stuey by Stu Fitch (03 Feb 2015)
This mob is good! Competitive prices, free postage, prompt service and no hassles. I will use them again, and would recommend that you give them a go too. They went that extra step to make my customer experience a pleasant one. Well done guys!
Roofrackstore by Nathan (14 Jan 2015)
Hi, Just wanted to say thank you to Rob who fitted my roof racks just before New Year. The level of friendly professionalism shown by him and the other staff who were very busy at the time was outstanding. Customers who entered the premises when all of the staff were busy, were acknowledged and told they would be attended to asap. Patience was shown to a customer who seemed to be taking a while to make a decision, and the best care was taken to ensure the contact points on my car were clean, whilst all packaging of my roof racks was disposed of. Working in a customer service industry myself for the past 14 years, I have nothing but praise for your shop, and am sure many others share my sense of total satisfaction in dealing with you. Regards, Nathan. Luke
Mr by Greg (13 Jan 2015)
Great prices, excellent service and fast delivery! A great online shopping experience. Highly recommended!
Mr. by Phillip Paul (04 Oct 2014)
Needed to call to determine the correct component for my car. Salesperson was extremely helpful and very quickly determined what I needed. Item was shipped super quickly as I received it the next day. Great experience and I will return here for all my roof rack needs in the future. Thank you!
Thanks For The Great Service by Brenton Honeyman (03 Oct 2014)
Ordered a bike carrier (Thule G2 921) yesterday at a great price. Delivered free to my home today - that's great service!
Excellect Service by Chris Bashford (24 Jul 2014)
Excellent service - thanks team! I just needed these two nuts to refurbish some second-hand bike racks I found at a garage sale - great that you have such a comprehensive set of Thule spare parts online, and really impressed with delivery speed to Canberra. Thanks again - when I buy the next set of roof bars, no hesitation in coming back.
Mr by Sam Bessell (11 Jul 2014)
Wow what fantastic service. Placed my order Wednesday night and had it by lunch time Friday. Note we are 6 hours away don't know how they did it. Racks arrived all in great condition. Within minutes of placing the final part of my order Thursday morning they were on the phone checking and following up. Customer service 10/10 I've told everyone I can Cheers Guy's
Great Customer Service by John Sim (19 Feb 2014)
Solid 10/10. Probably one of the few online shopping that actually responds to your emails promptly while actually talking about the issue. Doesnt feel like im emailing some automated inbox.
Thanks!!! by Dennis (04 Nov 2013)
Hi Boys, Just received my bike racks. WOW what service & the racks are sooo cool. Best regards Dennis
Thanks! by Lyn (31 Oct 2013)
Hello Leigh, I just want to thank you and the Thule Store at Botany. I can say from my previous dealings with Australian online companies that your store has been THE best experience I have had. And, the pack is excellent. Thank you. Lyn.
My Word! by Dan (29 Jul 2013)
My word!! Ordered bike rack on Wednesday night. Delivered to door Friday. Amazing. Congratulations! That is top service and a top price. Thank you all very much. My riding buddies will certainly find out about you. Regards Dan