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Google Customer Reviews

Yakima Highroad Purchase Experience by Warren Turner (29 May 2018)
Hi Guys, I recently bought a Yakima HighRoad roof rack from you & was extremely pleased with my whole experience of your store. Your customer service staff were very helpful and provided excellent advice on the type of rack I was wanting to buy, providing me with a far better solution. Delivery was incredibly quick to a semi rural area, no doubt aided by dealing with an Aussie company based in Sydney! Many thanks, Warren Turner, North Haven

Thule Express 970 by William Kelly (23 May 2018)
Product delivered to WA within one week. Great service and communication. The rack arrived well packaged and undamaged. Light weight and easy to use, fits into car boot when not used. Ideal for one or two bikes.

Yakima Holdup 2 Bike Carrier And Yakima Holdup Plus 2 by Edward Corbitt (25 Mar 2018)
Great product, price and service! Easy to order and delivered well packaged and promptly only 2 days after order placement, when other suppliers were indicating Nil stock. Thank you Roof Rack Store!

Efficient And Helpful! by Monique Tamayo (26 Feb 2018)
Fantastic response by Rob who packed my order within half an hour. I managed to receive my order by 2pm same day. Thanks so much Roof Rack Store!

Awesomeness by Ed Pham (03 Feb 2018)
Got served by Leigh .... great service, competitive pricing and very efficient. Highly recommended.

Amazing by Adrian Lynch (05 Dec 2017)
I called at 2:30pm yesterday in Sydney and the racks were delivered at 10am today in Melbourne. Phenomenal efficiency.

Great Customer Support by David Britton (25 Nov 2017)
Fantastic service from the Roof Rack Store after I had a warranty issues with parts of a Thule roof rack. They contacted Thule on my behalf and had the replacement parts sent to me within a fortnight.

Congrats by Bob Dempster (01 Nov 2017)
Ordered roof racks and bike holders Sun pm. Delivered in Melb today lunchtime. Great service, great price. Congrats

Amazing Service by Gilian Lee (05 Oct 2017)
I was impressed with the very fast communication response via email. They know their products and could answer the necessary questions. Packaging and shipping was excellent and fast. Good to see an Australian business doing online sales properly. Highly recommended.

Excellent Service by Paul Coughlin (20 Sep 2017)
First rate experience. Purchased (Thule Chariot) on Wednesday, shipped on Thursday and arrived on Friday (interstate). I was also called personally to arrange for the best possible receipt of the items. Highly recommended.

Best Service by Michelle Rollo (18 Aug 2017)
I have ordered made 2 orders with Roof Rack Store and am so impressed with the prices of your products, the speed of processing the order and getting it delivered to me in just a few days. Living in regional NSW we don't expect delivery so quickly so I praise your store to everyone. Great store and great service. Thank you.

Ticked All The Boxes by Daniel Gottwald (01 Aug 2017)
I needed these quickly without the hassle of calling/driving around searching for them all over the ACT. After reading the reviews and positive feedback regarding Roof rack store I was convinced that i was not going to be disappointed ,and I certainly wasn't. Quick ordering, excellent communication, and super fast delivery (sent next day after ordering). Delivered lunchtime Tuesday, ordered Sunday night. A++

Fantastic by John Popham (29 Jul 2017)
Just wanted to say thank you for great service regarding my recent purchase of a Thule bike carrier. Order was placed on Thursday afternoon and delivered the next day at lunchtime and I live in rural NSW about 500 kms from your depot. Fantastic.

Speedy Service by Liz (24 Apr 2017)
We used the bike rack today. Absolutely fabulous! Very easy to use. Very stable. Clamps tight to the towball. Very happy with the quality of the product and speedy service from you.

So Much Better Than Hoped! by Hilla Reynolds (27 Mar 2017)
Ordered the Thule Easyfold on a Monday and received it on the Wednesday. Installed it without problems and are so thrilled with its functionality. Used it a few times so far and can highly recommend it. The only tiny improvement would be a Velcro wrap around the carry bars to make it more comfortable to carry around after detaching it from the car.

Exceptional by Jesse Adams (06 Mar 2017)
As a rule I don't write testimonials, because it's rare to have a customer experience that merits one. But I'll make an exception here. Here's how it went down: 1. Cheapest price I could find advertised (by hundreds of dollars); 2. Free interstate delivery (for a big, heavy product); 3. Free key-alike to match my existing products; 4. Genuinely friendly helpful staff. 5. Placed order mid-afternoon, arrived (interstate) the next day. How could I fault that? Thanks guys - way to stand out from the crowd.

Excellent Service by Andrew Graham (03 Feb 2017)
Great service. I have purchased Thule racks etc from these guys twice, in 2014 and again in 2017. Fast delivery across the country, free re-keying, and good prices. Highly recommended.

Excellent Pricing by Graeme (17 Jan 2017)
Thanks guys have order these THULE carriers & 1 set of slick THULE quick tie-downs. Great website, excellent pricing & hopefully great delivery

Speedy Delivery by Mauro (04 Jan 2017)
Fantastic service. Delivery within a day. Highly recommended.

Yakima Twotimer 2 Bike (8002468) by Trudy Moss (28 Dec 2016)
Awesome service - Goods arrived the next day during Christmas rush period. Yakima bike carrier good, strong manufactured product. Easy to attached & load bikes

Best Customer Service by Nathan (01 Dec 2016)
Just letting you know I received the Thule carrier. Works perfect and a great value. Just wanted to thank you for your brilliant customer services. Best customer service I've seen in a long time.

Thanks by Lorna And Ross Cameron (14 Nov 2016)
Just wanted to convey our thanks for your service when we had two Hullivators and new racks fitted to our Suzuki Grand Vitara. We chose you because it was clear that you knew roof racks better than the other suppliers we contacted. The easy, organised fitting service was without fault and you made the whole process pleasant and cordial.

Weekend Saved by Dennis (07 Nov 2016)
A quick note to say THANK YOU to Rob and the team. Less than 24 hours from order to delivery. Weekend SAVED! Thanks all. Quality operators, for sure.

Thule Bike Carrier by Adrian Blokland (19 Oct 2016)
Ordered the Euroclassic bike carrier, arrived quickly, great price and the whole service experience was exceptional. Highly recommended!

Fantastic Service by Eric Naessens (22 Sep 2016)
Thank you. My order turned up today. So i must say, fantastic service considering i only ordered it on Monday.