I ordered a Thule kayak carrier last week and was delivered to my work in one day and free shipping. Great product and could not ask for more. Thanks !!
Re: Free Shipping by Bryon (06 Mar 2015)
Thanks for your prompt and efficient service. I ordered my roof racks mid-morning Monday and they were delivered the following morning. I was also impressed by the way you kept me updated via email, on the progress of my order. Much appreciated.
Great First Experience by Trent Brown (19 Feb 2015)
First time I've ordered with this company and man was I impressed. Ordered two Thule Macbook sleeves, were both processed and sent within 24 hours. Arrived at Queensland in perfect condition the day after. Brilliant service and an extremely easy process. Will definitely be recommending the company to others.
Big Stuey by Stu Fitch (03 Feb 2015)
This mob is good! Competitive prices, free postage, prompt service and no hassles. I will use them again, and would recommend that you give them a go too. They went that extra step to make my customer experience a pleasant one. Well done guys!
Roofrackstore by Nathan (14 Jan 2015)
Hi, Just wanted to say thank you to Rob who fitted my roof racks just before New Year. The level of friendly professionalism shown by him and the other staff who were very busy at the time was outstanding. Customers who entered the premises when all of the staff were busy, were acknowledged and told they would be attended to asap. Patience was shown to a customer who seemed to be taking a while to make a decision, and the best care was taken to ensure the contact points on my car were clean, whilst all packaging of my roof racks was disposed of. Working in a customer service industry myself for the past 14 years, I have nothing but praise for your shop, and am sure many others share my sense of total satisfaction in dealing with you. Regards, Nathan. Luke
Mr by Greg (13 Jan 2015)
Great prices, excellent service and fast delivery! A great online shopping experience. Highly recommended!
Mr. by Phillip Paul (04 Oct 2014)
Needed to call to determine the correct component for my car. Salesperson was extremely helpful and very quickly determined what I needed. Item was shipped super quickly as I received it the next day. Great experience and I will return here for all my roof rack needs in the future. Thank you!
Thanks For The Great Service by Brenton Honeyman (03 Oct 2014)
Ordered a bike carrier (Thule G2 921) yesterday at a great price. Delivered free to my home today - that's great service!
Excellect Service by Chris Bashford (24 Jul 2014)
Excellent service - thanks team! I just needed these two nuts to refurbish some second-hand bike racks I found at a garage sale - great that you have such a comprehensive set of Thule spare parts online, and really impressed with delivery speed to Canberra. Thanks again - when I buy the next set of roof bars, no hesitation in coming back.
Mr by Sam Bessell (11 Jul 2014)
Wow what fantastic service. Placed my order Wednesday night and had it by lunch time Friday. Note we are 6 hours away don't know how they did it. Racks arrived all in great condition. Within minutes of placing the final part of my order Thursday morning they were on the phone checking and following up. Customer service 10/10 I've told everyone I can Cheers Guy's
Great Customer Service by John Sim (19 Feb 2014)
Solid 10/10. Probably one of the few online shopping that actually responds to your emails promptly while actually talking about the issue. Doesnt feel like im emailing some automated inbox.
Thanks!!! by Dennis (04 Nov 2013)
Hi Boys, Just received my bike racks. WOW what service & the racks are sooo cool. Best regards Dennis
Thanks! by Lyn (31 Oct 2013)
Hello Leigh, I just want to thank you and the Thule Store at Botany. I can say from my previous dealings with Australian online companies that your store has been THE best experience I have had. And, the pack is excellent. Thank you. Lyn.
My Word! by Dan (29 Jul 2013)
My word!! Ordered bike rack on Wednesday night. Delivered to door Friday. Amazing. Congratulations! That is top service and a top price. Thank you all very much. My riding buddies will certainly find out about you. Regards Dan
Great Service (again!) by Michael Andrae (21 Jul 2013)
I've ordered a few items from the guys at the Thule Store over the past three years. Every time I've contacted the store I've received great service. The service, combined with fast delivery and good prices, is why I keep coming back. I recommend Thule Store to everyone!
Great Online Experience by Kenwyn Lyone (04 Jul 2013)
Hey guys, thanks for a very smooth online experience! Ordered my Thule Uni Snowboard Carrier yesterday arvo & received it this morning!! shweeeet!! Thanks Leigh for your update emails..champion!! Time to carve it up at Thredbo! CHEER$ Kenwyn
Thanks So Much by Helen And Mark (27 Jun 2013)
Dear Thule store Thanks so much, goods arrived today. Thank you for your excellent service. Regards Helen and Mark Hickman
Fantastic Service by Greg Byers (21 Jun 2013)
I ordered product Wednesday lunchtime It was delivered to my home in Wollongong Thursday at 10:15am Fantastic service, well done Thule Store, Botany ! Thanks Greg Byers
Thanks For Your Help. by Gary (13 Jun 2013)
Thanks Guys, Chains arrived to today. Have put them on and they fit perfectly. Easy to fit, very light and a good container. Thanks for your help. Regards Gary
Amazingly Quick by Rudy Van Der Korput (12 Jun 2013)
HI, Amazingly quick. I am very impressed with the speed of processing and delivering. Well done. Regards, Rudy Van Der Korput
Prompt Service by Dale (30 May 2013)
Thanks for the prompt service! Appreciated and surprisingly unexpected! delivered this afternoon! Hope it now fits! Regards, Dale
Hi by Michael (25 May 2013)
Hi Thule Store Botany, Goods ordered Tuesday afternoon and received today, Thursday afternoon. Great service, thank you very much. Regards, Michael
Thanks by Alastair (25 May 2013)
Thanks - arrived yesterday. Very prompt. Thanks, Alastair
Excellent Service. by Tim (08 Mar 2013)
Dear Sir/Madam, I just wanted to say a big thank you. I have made two orders with you in the last week and both have been delivered unbelievably quickly with no fuss or dramas. It is a pleasure to find an online Australian retailer with such excellent service. Thank you again and I look forward to shopping with you again in the future. Very best wishes Tim
Leigh by Peter (06 Mar 2013)
Leigh Just to let you know courier delivered items this morning. Thanks for excellent service and help - much appreciated. Now just need to install and go kayaking with our new vehicle. Cheers and thanks. Peter