Best customer service I have EVER received from these guys. Brought a pair of Yakima front loader bike carriers online, and were delivered very quickly to Tasmania. I had one small issue, but after a quick phone call Rob sorted it in no time, plus sent me a free gift! Great prices, great service and friendly helpfull people. Highly recommended!
Best Service by Brian Nicholson (01 Jul 2016)
I only had a small order for 2 replacement keys and they showed up quickly after only 2 days. Exceptional service!!!
Awesome Yakima's by Sharon Griffin (31 May 2016)
Wow, these guys were amazing.. The customer service was incredible.. (which lacks a lot this day and age). But these guys... just cant say enough goods things.. we live in an area where we are always shopping over the net. I would have to say this was the easiest and fastest purchase ever. They answered all my silly questions about out Yakima roof racks and were so so helpful. Thanks again guys.. you are amazing. We love our Yakima's.
Fantastic by David (29 Apr 2016)
Very happy with your service, the communication was excellent, the dispatch was very fast and the price was the best I could find, well done guys. I will recommend you to everybody
Pleasant Surprise by Aloysious (20 Apr 2016)
Thanks very much... Very prompt delivery of bike rack. It was a pleasant surprise
Old Time Service by Giles Argent (10 Apr 2016)
I made the mistake on my last car of installing original equipment bars (Company Car) and now, the business changed car manufacturers so I had to go and buy new bars. I have moved to Pro Rack S wing bars as the only future requirement is to change installation legs, so a much reduced price for a changeover. Installed and tested and these bars are pretty quiet. Anyway, back to service quality, Initially I went to the local auto store who could sell me these bars at the same price (on special) but because they didn't have the feet kit, they wanted to charge me additional to have the feet ordered in. I always find this extra charging suspect considering most reasonably large national businesses are always bringing in stock, so no big deal to put a small package on a pallet with the rest of their delivery. So, this made me go looking online and here I ended up, The Roofrack Store. Same products, same price, free delivery, everything available immediately. So, placed my order right on Easter and items turned up well packaged around 5 working days later. This was great considering Easter was right in the middle. So, well done Roofrack Store.
Fast Delivery by Murray (15 Mar 2016)
Thank you for the fast delivery!! Great service Roof Rack Store!! Best Regards, Murray
Fantastic Service by Mel Broad (16 Feb 2016)
What fantastic service, great assistance and product knowledge on the phone, price matching and delivered to my door in rural NSW within 24 hours. Brilliant. Thank you.
Quick Delivery by Sam Dishon (31 Oct 2015)
Thanks guys, I appreciate your quick delivery and turnaround, will be sure to use you in the future.
Thank You Guys For Getting My Roof Racks To Me As Quickly As You by Matthew Gurr (23 Oct 2015)
I just wanted to thank you guys for getting my roof racks to me as quickly as you did. I called on a Tuesday afternoon at 2:00, paid quickly and the guy on the phone personally went down to make sure it made the courier. They arrived Thursday plenty of time for the weekend when I needed them. It's good to see the value placed on customer service. I certainly appreciate the effort.
Awesome Service by Sandy Wellington (23 Oct 2015)
Hi roof rack store team, Just letting you know that my order arrived this afternoon which is so great! It's now given us an opportunity to get familiar with this contraption well before having to take off and use it. Thankyou so much for such awesome service. I intend to put in a very positive customer review, just want to give the product a run first so i can i give comment on that also. Regardless of how it performs your service was outstanding.
Outstanding Service by Ian Houston (23 Oct 2015)
Outstanding service. Ordered Tuesday evening my goods were dispatched Wednesday morning and I received the parcel at 1.50 pm Thursday. Sydney to Wynnum. Qld. Tracked all the way. Thanks Leigh.
Wow!!! Your Service Is 100% Excellent !!! by Neil (13 Oct 2015)
Wow!!! Your service is 100% excellent !!!
My order arrived today - I could not be more impressed with the end to end experience
1) order easy to complete on line
2) price - best I could find!
3) courier called me today to confirm delivery time and whether I will be home or not
4) delivery completed
This is what online shopping should be. So many companies still fail at getting these simple 101 requirements correct.
Well done !
Exceptional Service by Steve Delaney (02 Oct 2015)
I needed to transfer my ProRack racks from the Golf to an Isuzu MU-X. The process wasn't all that clear from the net, and the local Isuzu Ute distributor wasn't much help either, so contacted Roofrackstore, and received quick and very professional service from Aj over e-mail. He/She asked all the right questions to ensure that I received the correct kit for the purpose, and it was great to know that when I ordered it, it was the right one. And then it arrived within a couple of days, and delivery was free! You can't ask for much more these days, and it was great to experience such friendly and helpful advice as well as a quick and reliable purchase and delivery. The only advice I decided not to take was the size of the rack recommended for the MU-X (1350), I had a pair of 1200's from the Golf, and they fitted quite well. I will definitely be back!
Ridiculous Service by Michael Hand (07 Sep 2015)
Ordered and paid on-line for a Thule kayak roof rack system at 8:40 pm on Sunday. Competitive price, very competitive. Received acknowledgement at 8:50 pm with all correct details. Advised Monday 9:39 am that order was to be couriered to my address at no extra charge. Returned home from work at 5:45 pm to find order had been delivered as ordered in pristine condition. How's that for service? These guys know exactly what customer service is all about and I haven't yet met them! I am very impressed and happy to advertise as much to anyone.
Fantastic Experience by Max (15 Aug 2015)
I cannot recommend the crew in the store enough, not only do they really know their stuff carrying both brands I was looking at but they were incredibly friendly and tremendously patient as I flip flopped between the options - frankly I forgot I was dealing with someone in the car industry!
Thanks by David Bolton (13 Aug 2015)
Just a short note to thank you all at RRS for all your effort at helping me to put together the roof racks and roof box. Again thanks
A Note Of Thanks And Feedback by Mark And Kath (11 Aug 2015)
Having placed an order #10281 on Saturday for 2 x Thule Round Trip Pro (BA 100501), our purchase was received promptly in Canberra this afternoon. This is a purchase we had previously sought to make through a large, online cycle store, waiting weeks for the item to be stocked, only to receive excuses about lack of inventory, no commitment to fulfilling the order, and desultory customer service. Since the prompt delivery of this item will help expedite our travel plans next week, we thank you for your decision to stock this item in quantity, and for your prompt fulfillment and efficient customer service.
Unbelievable by Mr Darren Buckingham (29 Jul 2015)
That is ridiculous! I ordered my Thule Ski Carrier at 9am this morning. It's now 4pm, same day, and it just arrived. I expected 2-3 days as normal with an online purchase within the same city (40kms). But same day? I am blown away. This is my second purchase from RoofRackStore, and I would not go anywhere else.
1st Class Service by Hans Stichter (26 Jun 2015)
I can only support the many positive comments already posted for the service provided by the guys at Roof Rack Store. You service would have to rank up there with the very best...many thanks.
Excellent Service As Always by Chris (19 Jun 2015)
Arrived this morning - all perfect. Thanks so much for finding this part - excellent service as always.
Amazing Customer Service Experience by Dane Pleffer (17 Jun 2015)
My order arrived today and I just wanted to say a huge thank you for the amazing customer service experience! Not only did I get the best advice in a timely manner, but the item arrived the next day! Leigh answered a lot of questions in great detail, so thank you! Thanks again guys. Definitely will be buying some more roof rack goodies from you in the future.
Fantastic- Ordered! by David (27 May 2015)
You guys are legends, firstly for having the spare parts and secondly for a quick response!
Super Happy With Your Service by Linus (20 May 2015)
I just wanted to say that I am super happy with your service. In the package I found an adaptor for the light socket. This truly exceeded my expectation. Thanks a lot!
Thanks by Jon (14 May 2015)
Thanks Leigh. Appreciate the great service.